CRA Tell Us®

Customer Feedback management system

Why do you need CRA Tell Us® Customer Feedback?

We offer a software solution for getting current feedback from your clients and customers. This is an ideal solution for all industries involved in providing, selling services and products. This platform provides the opportunity for its clients to share their wishes, appeals, ratings and other feedback before ranking them anywhere else. It gives you a unique opportunity to improve your relationship with your customers and step ahead of the competition.

More efficient feedback
Get 100% more feedback than F2F.
Specify the target group of users
Based on the information you receive from your clients, profil your average consumer and segment your customers.
Solve problems faster and more efficiently
Solve the problem in real time without letting the client / consumer go unhappy from the point of sale.

Evaluate the performance of your employee
Track the level of service your employees provide based on customer feedback.
Compare objects from multiple locations
Assess and compare service in multi-location sales facilities.
Improve customer satisfaction
Based on wishes, complaints and client ratings lift your business to a higher level.

Feedback from multiple points of sale and multiple locations

pitaukrug

Settings for different locations

Does your company have more branches? Place feedback devices on all your locations and optimize them according to the needs of each one.

Comparison of reports from multiple locations

Compare the performance of each location on different parameters over any period to find out which of them works better.

Report for individual locations

You can choose to individually receive reports for each of your store's locations or receive cumulative reports for all of your objects together.

Enable access to a single location

Give your manager access to real-time data. Employee management will be more efficient and customers will be more satisfied.

Feedback with NPS, CES and CSAT score

Create research using NPS, CES and CSAT to collect feedback from your users, consumers, employees, and patients. You have the option of choosing one or a combination of different metrics to measure loyalty of your customers, their satisfaction as well as what your customers think about your brand.

Net Promoter Score (NPS)
Net Promoter Score is used to measure consumer loyalty. CRA Tell Us® allows you to get the current NPS scores from any location in real time on your control panel.

Customer Satisfaction Score (CSAT)
Improve customer satisfaction by asking questions related to your products and business. You can customize your CSAT research using different scales (Emoticons, Smileys, Stars …)

Customer Satisfaction Score (CSAT)
Measure the quality of service using the CES score. Identify the ineffective aspects of your service and improve standards at your points of sale.

Industries using CRA Tell Us® Customer Feedback

HOSPITALS AND HEALTHCARE
CRA Tell Us^® Patient Feedback

Ideal for use in hospitals, clinics, laboratories, and pharmacies. Devices can be deployed at different points in health centers, to understand patient feelings, staff service, ratings, and overall patient satisfaction.

RESTAURANTS AND CAFES
CRA Tell Us® Customer Feedback

Aimed at gathering feedback from restaurants, cafes, fast food shops, coffee shops visitors … This option is also suitable for restaurant chains. The touch screen interface is customizable to your guests, reporting in real time, while current alerts and alerts allow the management to respond quickly.

RETAIL
CRA Tell Us® Customer Feedback

Aimed at retail stores, supermarkets and shopping centers. Set up devices in all of your locations and compare feedback from customers and clients to get alerts and detailed reports in real time.

BANKING AND FINANCIAL SECTOR
CRA Tell Us® Client Feedback

Use for collecting feedback for banks, insurance companies and the financial sector. Define the problems your customers face when dealing with your bank, affiliate, insurance company or financial institution.

AIRPORTS
CRA Tell Us® Passenger Feedback

Designed to receive feedback from real-time passengers from all key points of the airport. Management can immediately receive warnings for urgent problems and instantly resolve them. Access detailed passenger satisfaction reports as never before!

AUTOMOBILE SECTOR
CRA Tell Us® Customer Feedback

Dedicated to satisfying customer needs, maintaining relationships with them, and acquiring loyalty. The more expensive the product is, you need more information about the customer!

HOTELS
CRA Tell Us® Guest Feedback

Serves to collect feedback from guests during your stay at your hotel. This is the ideal solution for registering visitors’ opinions at check-in, check-out, at the reception, at pools and spa centers, in hotel restaurants and bars as well as during the event. Follow the mood and pleasure of your guests in real time!

SPAS AND SALONS
CRA Tell Us® Client Feedback

Designed to encourage customer loyalty in spa centers and lounges. Our feedback system for spa centers and salons relies on all aspects of your business, allowing you to increase productivity, use less resource, and improve time management.

PUBLIC SECTOR
CRA Tell Us® Citizen Feedback

Aimed at improving public sector services. Using the feedback management system, it is possible to find timely solutions before the user of the service leaves the facility. Effective Human Resource Management is another benefit that this platform provides.

EDUCATIONAL INSTITUTIONS
CRA Tell Us® Student Feedback

Dedicated to schools, colleges, training centers, kindergartens and all other educational institutions. Get an insight into your students’ feedback on teachers and teaching efficiency based on the parameters set. Get to know key student problems in real time, identify their perception, and solve problems faster. Improve the service in kindergartens by listening to what parents think.

TOURIST ORGANIZATIONS
CRA Tell Us® Passenger Feedback

Great solution that allows you to hear directly from the passengers what they think about the service in your affiliate, what they will improve, what they are pleased with and what they are not.

CONTACT CAREER